After having previously owned a competitor infrared sauna, I was cautious as I found I just didn’t sweat and the sauna felt it never got hot enough. I understand how infrared works, but wanted to feel something too and shed toxins via sweat. The Clearlight is brilliant - I love how I can change the intensity, the LED light, the app to remote book a time so it’s ready when I am, and especially glad of the space to stretch in this larger sauna.
We are really happy with our infrared sauna. It works perfectly, fitted together surprisingly easily. Customer support from start to finish by David Kennedy was excellent.
I spoke with a very helpful gentleman, David Kennedy, who answered all my questions, in a very timely manner. He helped me through the purchasing process, including giving me an additional discount that I wasn’t expecting. I am just waiting for the delivery date now.
Probably the best customer service i've ever experienced. The Clearlight team always responded to any questions or request and were extremely helpful.
I purchased the outdoor Sauna 2. Excellent communication with David Kennedy and his team from initial enquiry to ordering, delivery and installation. Highly recommend Clearlight to anyone looking to buy an item infrared sauna
Fast and accurate
I have the sanctuary yoga 4 person sauna. Delivery was so fast! Caught me off gaurd a little bit. AMAZING - I LOVE IT. My housemates and I can sit side by side, facing each other or remove the chairs all together. SO much room for activities. It's so beautiful too, heats up really quickly, completely silent (unless I put music on through the speakers haha). Really turns up the luxe at my house. Thank you clearlight. Wouldnt hesitate to recommend
Quality product, less pressure to buy than other companies, enjoyed 4/5 times per week and love it!
My customer service rep was wonderful to work with. I appreciated that she was so down to earth, clear about everything, and so helpful. I love my sauna! It was out of stock when I ordered, but it still arrived in a very timely manner. My husband was pleased that he was able to put it together himself in a reasonable amount of time. I highly recommend Clearlight!
I recently purchased this sauna and have been absolutely thrilled with its performance! From the moment I stepped inside, I could feel the soothing heat envelop me in total relaxation. The construction is sturdy and top-notch, giving me the sense that it’s built to last for many years. What really stands out is how quickly it heats up—it reaches my preferred temperature in no time at all, making it incredibly convenient for a quick sweat session.
The control panel is intuitive, so it’s simple to adjust the settings to my exact preference. I’ve also noticed a real improvement in how I feel after each session—my muscles feel more relaxed, and I sleep better on the nights I use it. Overall, this sauna has exceeded my expectations, both in performance and comfort. I highly recommend it to anyone looking for a high-quality, reliable sauna experience!
Great service and communication with customer service.
Excellent customer service and a phenomenal product!
We love our new Clearlight sauna. Relaxing and healing experience!
THE CUSTOMER SVC TEAM WAS ALWAYS VERY RESPONSIVE AND SURPASSED MY EXPECTATIONS
Great input from sales, addressing each of my questions and making the purchase work for me. No high pressure sales pitch, but informed and informative. Also great assistance from the team ensuring delivery coordinated and I was informed; when there was small miscommunication with freight company, Clearlight took care of it right away. No delay in delivery to me.
Fast service and very knowledgeable support.
Far exceeded my expectations. The ordering process, delivery & customer service has been seamless.
After a nightmare experience with a different well known Sauna brand I reached out to Clearlight Sauna. Our rep Melissa has just been amazing, no pressure just education sales and literally had 5 calls with me to help us understand the models and what was best for our needs. We ended up choosing the Sanctuary 3 and are absolutely loving it. It's operated flawless so far and to our biggest surprise it is much hotter than the other sauna we had prior. The quality is night and day!
The saunas arrived timely and it's a great product. The greatest part of our purchase though is the outstanding customer service we've received. From the time we first started looking for saunas to purchase, at the time of purchase, and after we purchased, she has always been helpful and a pleasure to deal with.
Sales person was very helpful. The Sauna is great.
We bought our 2-Persona Premier Sauna early this year and after much consideration of the cheaper alternatives we decided to invest in the best and we are so glad we did! The quality of the build is excellent and I am confident we will have many trouble free years of use. After sales support has been wonderful, so good to have a local Aus based team ready to assist without delay. We damaged one of the light covers in our recent move of house and the team kindly replaced it without cost!
I have had my Sauna for years and after having a little trouble with heating, I reached out to Clear light for help. To my surprise, they quickly sent me a replacement part for no cost & no hoops to jump threw. Excellent customer service and I have enjoyed my sauna for many years!
From when I first expressed interest in the immediate reply back, from the purchasing, from the delivery, from the set up and usage… Will process has been great and we are enjoying our clear light three person sauna.
Your customer service / person was amazing. Thank you.